VoyjHelp Centre

Alerts

Updated 8 September 2026

Open the Alerts centre

  1. Click Alerts in the sidebar. The list opens with unread alerts first.
  2. Filter by status — read, unread or dismissed — using the chips along the top.
Voyj Alerts centre showing a list of unread notifications with priority icons and timestamps.
The Alerts centre. Urgent alerts are flagged red; system alerts blue; assignment alerts mustard.

Alert categories

Task
Task assigned, completed or overdue.
Meeting
Session starting soon, session cancelled, recording ready.
Email
Incoming email routed to the shared inbox.
System
Platform news, security alerts, scheduled maintenance.
Assignment
New contact or case assigned to you.
New topic
New forum topic in a section you follow.
Reply
Reply to a forum topic you started or follow.

Mark all as read

  1. Click Mark all as read in the top-right toolbar. The unread badge on the bell icon disappears.

Open an alert

  1. Click any alert subject. The related case, contact, task or session opens in the right rail.
  2. Use the breadcrumb to step back to the Alerts list.

Dismiss an alert

  1. Click the dismiss (X) icon on the alert row. The alert moves to the Dismissed filter.

Change alert preferences

  1. Open Settings › Preferences › User.
  2. Scroll to the Notifications section.
  3. Toggle the categories you want to receive. You can also pick per-category channels (in-app, email or both).