VoyjHelp Centre

Emails

Updated 8 September 2026

Open the inbox

  1. Click Emails in the sidebar. The default view is the Inbox.
  2. Switch folders in the side panel: Inbox, Drafts, Sent and Trash.
Voyj Inbox showing unread conversations grouped by contact, with the compose button in the top right.
The Inbox. Threads are grouped by contact so you can see the whole conversation at a glance.

Read an email

  1. Click a subject line. The conversation expands below or in a detail modal, depending on the screen width.
  2. Use the linked-record panel on the right to jump to the case or contact this email is connected to.
  3. Use the reply, reply-all and forward buttons at the top of the conversation to keep the thread going.

Compose a new email

  1. Click Compose. The composer opens as a full-screen modal.
  2. Add recipients. Type names or pick from your contacts. Multiple recipients are supported; use CC and BCC for copies.
  3. Pick a template from the message bar above the body if you have one saved. Templates support variables that fill in with the contact's data.
  4. Insert attachments. Use the paperclip icon to add files from your library or upload new ones.
  5. Send or save as draft. Voyj sends through the linked Gmail, Outlook or IMAP account, or shows the message in Drafts if you close the modal.
Email composer modal with recipients, subject line, rich-text editor and template selector.
The composer. Templates are saved under Templates › My templates.

Composer field reference

To / CC / BCC *
At least one recipient is required. Type a name and pick from the suggestions, or paste an email address. Voyj matches typed names against your contacts.
Subject
The email subject line. Pre-filled if you picked a template that has one.
Body
Rich-text body. Use the formatting bar for bold, italic, lists, links and headings.
Template
Pick a template to insert its body and subject. Variables in the template (for example {{contact.first_name}}) are replaced with the recipient's data.
Attachments
Files from your library or new uploads. Voyj scans attachments for viruses before sending.
Linked record
Attach the email to a case, contact, session or company. Linked emails appear on the record's Communications tab.
Signature
Append your saved signature. Manage signatures under Settings › Signatures.

View Sent emails

  1. Click Sent in the folder panel.
  2. Click any message to see delivery status and replies.
Sent folder showing outbound emails with recipients, subject and delivery status.
The Sent folder.

Save a draft

  1. Click the dropdown arrow next to Send and pick Save draft.
  2. Find the draft in the Drafts folder and click to resume editing.

Move to Trash

  1. Open the email and click the trash icon. The message moves to Trash.
  2. Voyj empties the trash automatically after 30 days. You can also empty it manually from the folder panel.